Our phone wasn’t working so last night I steeled my nerves, gathered up my courage and in the words of my old PE teacher – pulled myself towards myself – and called Virgin.
After a slightly painful conversation, the woman on the phone did all the tests she could, determined that it was a fault at our end. And she said the terrifying words … let me see when a technician will be free.
I waited. Having heard the horror stories of waiting weeks and weeks for assistance and finally she said. Would tomorrow between 12 and 4 be okay for you?
Simon called me at 1:30 from our newly working landlane to report that it was all done, we were fixed and back to normal.